Defining Moments Cards FAQ’s

This page will provide you with everything you need to know about using your Defining Moments Cards, placing a secure order, tracking your Australian shipment, and easily managing returns.

The Cards & How to Use Them

  • Defining Moments Cards are personal story conversation cards designed to inspire connection and reflection. Each card invites you to explore a meaningful moment from your life — how it shaped your values, your decisions, and the person you have become. They are perfect for use individually, with friends, family, or in a group setting.

  • The cards are for anyone who wants to deepen their self-awareness, spark meaningful conversations, or connect more authentically with the people around them. They are suitable for adults of all backgrounds and can be used in personal reflection, social settings, workshops, and more.

  • There is no single right way to use them! Here are a few ideas:

    • Use them on your own as a journaling or reflection prompt.

    • Share them with a friend, partner, or family member to spark deeper conversation.

    • Use them in a group setting — at a dinner, gathering, or workshop.

    • Keep a personal journal alongside the cards to document your reflections and insights.

    Simply draw a card, read the prompt, and let the stories unfold.

  • 40 card prompts

    4 supporting cards

    1 instruction booklet

  • Defining Moments Cards are designed for adults (18+). If you are considering using them with younger people, we recommend adult supervision and selecting prompts that are age-appropriate. Hawanatu also offers workshops specifically designed for young people — visit our Workshops page to find out more.

  • Absolutely. The cards work beautifully in group settings and are a wonderful tool for facilitating meaningful conversations. Hawanatu also runs workshops for young people, tertiary students, local organisations, and women’s circles. Visit our Workshops page at hawanatu.com to learn more.

Shipping & Delivery

  • We currently ship within Australia only. We hope to offer international shipping in the future — keep an eye on our website for updates.

  • Orders are processed within 1 to 3 business days. Once dispatched, estimated delivery times are:

    • Standard Shipping: 3 – 10 business days

    • Express Shipping: 1 – 3 business days

    Delivery timeframes are estimates provided by the carrier and are not guaranteed.

  • We offer flat-rate standard shipping across Australia through Australia Post, calculated automatically at checkout based on the number of decks in your order:

    • 1 Deck: $10.20

    • 2 Decks: $11.70

    • 3 to 4 Decks: $16.00

    • 5 to 14 Decks: $20.25

    • 15 to 23 Decks: $24.40

    You will see your exact final shipping total before completing your purchase.

    For wholesale orders or bulk purchases of 24 or more decks, please contact us directly at info.hawanatu@gmail.com before purchasing so we can arrange a custom courier quote and bulk pricing.

  • Yes. Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery. If you need help locating your carrier information, please contact us at info.hawanatu@gmail.com.

  • If your order has not arrived within the estimated delivery timeframe, please first check your tracking information. If you are still concerned, contact us at info.hawanatu@gmail.com and we will look into it for you.

  • If you need to update your shipping address, please contact us immediately at info.hawanatu@gmail.com. Once your order has been dispatched and transferred to the carrier, we are unable to make address changes, so please act quickly.

Ordering & Payment

  • Simply visit hawanatu.com, add Defining Moments Cards to your cart, and follow the checkout process. You will receive an email confirmation once your order has been placed.

  • We accept all major credit and debit cards. Payment is processed securely through our third-party payment provider. We do not store your card details.

  • Yes. All payments are processed through a secure, encrypted payment gateway. Your financial information is never stored on our website.

  • If you need to make a change or cancel your order, please contact us as soon as possible at info.hawanatu@gmail.com. We will do our best to assist you before your order is dispatched. Once an order has been shipped, we are unable to make changes or cancellations.

  • Yes. You will receive an order confirmation email as soon as your purchase is complete, followed by a dispatch notification once your order is on its way.

  • Defining Moments Cards make a wonderful gift! Please contact us at info.hawanatu@gmail.com before placing your order to ask about any gift options we may have available.

Returns & Refunds

  • We have a 30-day return policy. If you would like to return your order, please contact us within 30 days of receiving your item. Items must be unused, unopened, and in their original packaging. Please refer to our full Refund & Return Policy on our website for details.

  • To initiate a return, email us at info.hawanatu@gmail.com with the following:

    • Your original order reference number

    • Date of purchase

    • The item(s) you wish to return

    • The reason for your return

    Do not send items back without contacting us first — returns sent without prior approval will not be accepted.

  • We do not offer exchanges.

  • Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at info.hawanatu@gmail.com with a photo of the issue. We will cover the return shipping cost and offer you a replacement or full refund.

  • Return shipping costs are the responsibility of the customer, unless the item is damaged, defective, or incorrect — in which case we will cover the cost.

  • Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to post the refund to your account.

Still have a question? We’d love to hear from you. Reach out at info.hawanatu@gmail.com and we’ll get back to you as soon as possible.