(a) Information You Provide Directly

When you purchase Defining Moments Cards or contact us, we may collect:

• Full name

• Email address

• Billing and shipping address (within Australia and internationally, where applicable)

• Payment information (processed securely via third-party payment processors — we do not store your card details)

• Phone number

• Any information you provide when contacting us

(b) Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address

• Browser type and version

• Device type (desktop, mobile, tablet)

• Pages visited and time spent on the website

• Referring website or search query

We use the information we collect for the following purposes:

• To process and fulfil orders for Defining Moments Cards, including payment processing and delivery.

• To communicate with you about your order, provide customer support, and respond to enquiries.

• To personalise and improve your shopping and browsing experience on our website.

• To send marketing communications and promotional offers about our cards and workshops, with your consent.

• To analyse website usage and improve its functionality.

• To comply with our obligations and to prevent fraudulent activities.

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With third-party service providers (such as payment processors and shipping/delivery providers) solely to fulfil your order.

• With our website platform provider (Squarespace) to operate and maintain our website.

• To comply with applicable laws, legal processes, or lawful requests.

• To protect our rights, property, or safety, or those of others.

• In connection with a business transaction such as a merger or acquisition, where your information may be transferred as part of the assets.

Where we share your information with overseas service providers (for example, cloud-based platforms), we take reasonable steps to ensure your information remains protected.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and support marketing efforts. Cookies are small files stored on your device that help us recognise you on return visits.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect some features of our website.

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse. All payment information is processed via encrypted, secure third-party payment processors.

However, no online platform is completely secure, and we cannot guarantee the absolute security of your data. We encourage you to take steps to protect your personal information, such as using a secure internet connection.

You have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate, outdated, or incomplete personal information.

• Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

• Make a complaint if you believe your privacy has been breached.

To exercise any of these rights, please contact us at: info.hawanatu@gmail.com

We will respond to your request within a reasonable timeframe.

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.

Defining Moments Cards and our website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info.hawanatu@gmail.com.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy. When your information is no longer needed, we will securely delete or de-identify it.

We may update this Privacy Policy from time to time to reflect changes in our practices. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Hawanatu Bangura

Email: info.hawanatu@gmail.com

Website: www.hawanatu.com